Jigi Mi Support

Need help with Jigi Mi? Email us and a real person will get back to you.

We reply within 2 business days.

You can also reach us from inside the app: open the Profile tab and tap Contact Us under Support.

How do I cancel my subscription?

Jigi Mi Plus is billed and managed by the store you bought it from, so you cancel it there. In the app, Profile → Manage Subscription takes you straight to the right place, or:

iPhone or iPad: follow Apple's guide to cancel a subscription from Apple, or open your App Store subscriptions.
Android: follow Google's guide to cancel a subscription on Google Play, or open your Google Play subscriptions.

Deleting your Jigi Mi account does not cancel your subscription — cancel it with Apple or Google first, or it may keep renewing.

How do I delete my account?

In the app, go to Profile → Privacy & Legal → Delete Account and confirm. This permanently deletes your account, saved history, and photos, and can't be undone.

Don't have the app anymore? See Delete Your Account for how to request deletion by email and exactly what gets deleted.

What happens to my photos?

Every photo is checked and then deleted from our systems, unless you turn on "Save history" in your Profile. With it on, the photo from each Full Look is kept with that result in your History until you delete it or delete your account. Quick Check photos are always deleted from our systems after processing. OpenAI, which generates your result, may keep the request, including your photo, for up to 30 days to detect and prevent abuse of its service, then deletes it.

Your Full Look results (the occasion, score and suggestions, no photo) are kept in History either way, and you can delete them anytime. Our Privacy Policy has the full detail.

Why isn't my subscription showing after I paid?

Make sure you're signed in to your Jigi Mi account, then go to Profile → Restore Purchases. This checks with the App Store or Google Play and turns on Jigi Mi Plus if it finds your subscription. On iPhone, you may be asked for your Apple ID password.

If it still says "No purchases found", email contact@jigimi.com with the email address on your Jigi Mi account and your store receipt or order number, and we'll sort it out.

How do I report a problem with a result?

Every result is generated by AI, and sometimes it gets things wrong. If a result seems off — or comments on anything other than your presentation — tell us at contact@jigimi.com or via Profile → Contact Us. Let us know whether it was a Quick Check or a Full Look, roughly when you ran it, and what seemed wrong. A screenshot of the result helps; you don't need to send your photo.